Warranty & Ongoing Support: Your Home’s Lifelong Partner

Your home is more than just a structure—it’s where life happens. Our Blueprints to Brilliance process doesn’t end when we hand you the keys. With comprehensive warranty coverage and personalized post-construction support, we’re here to ensure your home continues to inspire and perform for years to come.

Comprehensive Warranty Coverage

Every Touchwood Builds home is backed by a comprehensive warranty that reflects our dedication to quality and craftsmanship. Whether you’ve built a custom home or purchased one of our turnkey properties, here’s what you can expect:

  • Roofing and Structural Coverage: Protecting the essential components of your home for durability and safety.
  • Furnace and Key Systems: Coverage for critical systems like HVAC, plumbing, and electrical.
  • Product Warranties: Where applicable, we honor manufacturer warranties for materials and fixtures.
  • Installation Warranties: Ensuring everything is installed with precision and care.
  • Tarion Warranty: As we work toward Tarion accreditation, we aim to offer added peace of mind with this industry-leading standard.

Filing a warranty claim is simple. Reach out to our team, and we’ll guide you through the process to resolve any concerns quickly and efficiently.

Post-Construction Support Services

Our commitment to you doesn’t stop when construction ends. We’re here to make living in your custom home as seamless and enjoyable as possible. Here’s what you can expect:

  • Paint Color Map: We provide a detailed guide for touch-ups or future color changes, so your home always looks its best.
  • Design Storyboard: A reference guide based on our collaboration, helping you maintain the original vision or evolve your style.
  • Access to Our Trades: Need non-warranty work done? You’ll have access to the trusted tradespeople who helped build your home for independent hire.
  • Final Walkthrough and Touch-Ups: Addressing any minor issues before move-in.
  • Post-Move Adjustments: Assistance with settling cracks or finish repairs during your warranty period.
  • Long-Term Care Guidance: Resources and advice to keep your home in pristine condition.
Warranty & Ongoing Support: Your Home’s Lifelong Partner
Warranty & Ongoing Support: Your Home’s Lifelong Partner

Maintain the Beauty and Functionality of Your Home

Keeping your home looking its best is simple with a proactive approach to maintenance. Here are 10 practical tips to preserve the quality and longevity of your space:
  • Clean HVAC Filters: Replace filters every three months to maintain air quality and system efficiency.
  • Test Smoke and CO Detectors: Check monthly to ensure these essential safety devices are working
  • Protect Countertops: Use non-abrasive cleaners to keep surfaces free of scratches and stains.
  • Tighten Hardware: Periodically check cabinet pulls, door handles, and fixtures for looseness.
  • Monitor Humidity Levels: Use a dehumidifier if necessary to prevent mold and maintain flooring integrity.
By staying on top of these tasks, you’ll keep your home in excellent condition and protect your investment.
Maintain the Beauty and Functionality of Your Home

Exterior Maintenance Tips

  • Inspect Roofing and Gutters: Keep gutters clear and check for damage to prevent water issues.
  • Check for Foundation: Regularly inspect for gaps or cracks and seal them to prevent moisture issues.
  • Wash Windows and Siding: Maintain curb appeal with an annual cleaning.
  • Ensure Proper Drainage: Check that water flows away from the home to avoid pooling near the foundation.
  • Schedule Seasonal Inspections: Have a professional evaluate your roof and exterior elements yearly.

Have Questions? We’ve Got Answers

We know you may have questions about your warranty or what to expect after your build. That’s why we’ve compiled answers to common homeowner questions on our FAQ page. Visit the FAQ page to learn about topics like:
  • Filing a warranty claim.
  • Typical timelines for post-construction support.
  • Tips for preventing common maintenance issues.
Read Frequently Asked Questions
Contact Us

We’re Here to Help

Reach out to our team for warranty inquiries, support needs, or general questions.

Whether you need assistance with a warranty claim, guidance on maintaining your home, or have general questions, our team is just a click away.